Hate automated phones? Get Human
Heard this of Dr Karl, this awesome little site that shows how to talk directly to operators/people rather then talking to machines. Perhaps one day IVR’s will be smarter then the average person; but not today.
It’s called gethuman and it’s a nice online database that contains tips, tricks and hacks. Unforunately it seems it is US centric and doesn’t have much in terms of international support.
Still, it’s a good idea – and here’s some basic tips for on how to talk to a person.
Once you have a phone number, here are some tips to try to get through the computer to get to a live human:
- Interrupt. Press 0 (or 0# or #0 or 0* or *0) repeatedly, sometimes quickly. Unfortunately the same keystroke does not always work for each company. Many IVRs will connect to a human after a few “invalid entries”, although some IVRs will hangup. 
- Talk. Say “get human” (or LANSMASH! 
) or raise your voice. The IVR might connect you to a human after one of these key or unknown phrases.
- Just hold, pretending you have only an old rotary phone.
- Connect to account collections or sales or account cancellation; they always seem to answer quickly. First ask them for their name and rep number (so they know you are writing it down, and thus so they are more likely to help you.) Then ask them to transfer you to the department you need. Sometimes they will put you ahead of the queue, although sometimes they will send you to the end (and thus in those cases this tip is useless).
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